Senior Manager Customer Support
Blackbaud India
Posted
4 weeks ago
Hyderabad, Telangana, India
Onsite
INR 60K
Senior Level
Full Time
Sema Summary
The Senior Manager, Customer Support at Blackbaud India is responsible for leading the customer support team in Hyderabad. This role demands strong leadership and management skills to ensure high-quality support for customers. Candidates should possess significant experience in customer service and support management. A focus on operational excellence and technical problem-solving is essential. The job is full-time, based in India, with no indication of remote work options.
About Company
Blackbaud India is part of a global organization specializing in software solutions for the non-profit sector. The company focuses on providing effective customer support and innovative technology to help organizations achieve their missions.
Core Requirements
- Bachelor's degree
- 10+ years in customer support
- Experience in team management
- Strong communication skills
- Technical troubleshooting capabilities
Responsibilities
- Lead the customer support team
- Enhance customer satisfaction
- Manage daily operations of support
- Develop training programs for staff
- Ensure adherence to service quality standards
- Oversee escalation of customer issues
- Collaborate with other departments
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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