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Home Credit Philippines

Senior IT Support Engineer

Home Credit Philippines

Posted

2 days ago

Taguig

Onsite

PHP 60K

Senior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

As a Senior IT Support Engineer, you will be responsible for providing high-level technical support to end-users. Your role involves troubleshooting hardware and software issues, managing IT resources, and ensuring effective communication with customers. Ideal candidates should have substantial experience in IT support and strong problem-solving skills. This position is located in Taguig, Philippines, and offers a competitive salary.

About Company

Home Credit Philippines is a leading financial services provider specializing in consumer finance solutions.

Core Requirements

  • Bachelor's degree in IT or related field
  • 3+ years of IT support experience
  • Strong knowledge of hardware and software troubleshooting
  • Excellent customer service skills
  • Ability to work in a team environment

Responsibilities

  • Troubleshoot hardware and software issues.
  • Provide technical support to end-users.
  • Manage IT resources and inventory.
  • Assist with network configuration.
  • Document support processes and solutions.
  • Train new staff on IT systems.
  • Ensure compliance with IT security protocols.

Must Have skills

Technical supportProblem-solvingCustomer serviceNetwork configurationDocumentation

Nice To Have Skills

Team collaborationTime managementCommunication skills

Tools Knowledge Requried

Helpdesk softwareRemote desktop toolsAntivirus softwareNetworking toolsMicrosoft Office

Job Keywords

IT supporttechnical assistanceend-user serviceshardware troubleshootingcustomer satisfaction

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