Senior IT Support Analyst
Eucalyptus
Posted
2 weeks ago
Makati
Remote
PHP 60K
Senior Level
Full Time
Sema Summary
The Senior IT Support Analyst position involves providing technical support and troubleshooting for IT issues. This role requires solid experience in managing customer queries and resolving technical problems. Ideal candidates should possess advanced technical skills and a strong customer service orientation. The position is hybrid and based in Makati, Philippines, providing flexibility in work location. Competitive salary and opportunities for professional growth are available.
About Company
Eucalyptus is a leading company focused on delivering innovative IT solutions and support services, aimed at enhancing user experience and operational efficiency.
Core Requirements
- Bachelor's degree in IT or related field
- 5+ years of IT support experience
- Strong knowledge of hardware and software troubleshooting
- Excellent communication skills
- Ability to work in a hybrid environment
Responsibilities
- Provide technical assistance and support for incoming queries
- Troubleshoot hardware and software issues
- Document and track all support requests
- Train users on new technologies
- Assist in the implementation of IT projects
- Ensure customer satisfaction through effective resolutions
- Collaborate with IT teams for system improvements
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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