Senior Help Desk Supervisor
NCR Voyix
Posted
4 weeks ago
Cebu, Central Visayas, Philippines
Onsite
PHP 50K
Senior Level
Full Time
Sema Summary
The Senior Help Desk Supervisor at NCR Voyix is responsible for managing a team that addresses customer technical issues and inquiries. This role requires leadership skills, strong communication, and the ability to oversee operations effectively. The position is full-time and located in Cebu, Philippines. Candidates should have substantial experience in a help desk environment, demonstrating their capability to enhance team performance and customer satisfaction.
About Company
NCR Voyix is a technology solutions company focused on providing superior service and support to clients in various industries.
Core Requirements
- Bachelor's degree in a related field
- 5+ years of experience in help desk management
- Strong leadership skills
- Excellent communication abilities
- Proficiency in customer service technologies
Responsibilities
- Oversee daily operations of help desk staff
- Ensure timely response to customer inquiries
- Train and mentor team members
- Develop and implement customer service policies
- Monitor and report on team performance metrics
- Collaborate with other departments for issue resolution
- Maintain documentation of procedures and processes
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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