Senior Email Support
Poshmark
Posted
3 weeks ago
Chennai, Tamil Nadu
Onsite
INR 50K
Senior Level
Full Time
Sema Summary
Poshmark is seeking a Senior Email Support representative for the night shift in Chennai. The role focuses on providing efficient email support to customers, resolving inquiries, and enhancing customer satisfaction. Candidates should have extensive experience in customer service, particularly in email communication. The position requires a strong problem-solving attitude and familiarity with support tools. The company offers full-time employment and values dedicated customer service professionals.
About Company
Poshmark is a leading social commerce platform for buying and selling fashion. They emphasize wellness, inclusivity, and community.
Core Requirements
- Bachelor's degree preferred
- 5+ years in customer support
- Excellent written communication skills
- Ability to handle customer inquiries
- Problem-solving skills
Responsibilities
- Manage customer email inquiries
- Resolve issues promptly
- Enhance customer satisfaction
- Document customer interactions
- Provide product information
- Collaborate with team members
- Identify areas for process improvement
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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