Senior Customer Support Specialist
Multiplier
Posted
yesterday
Pune, Maharashtra
Onsite
INR 50K
Senior Level
Full Time
Sema Summary
As a Senior Customer Support Specialist at Multiplier, you will be responsible for managing customer inquiries and providing exceptional support. This role requires a senior-level experience in customer service and support, with strong communication skills. The position is full-time and based in Pune, Maharashtra. Ideal candidates should have a proven track record in customer relations and problem-solving. Working at Multiplier, you contribute to a dynamic team focused on delivering outstanding customer experiences.
About Company
Multiplier is a company focused on delivering exceptional staffing and management solutions.
Core Requirements
- Bachelor's degree
- 5+ years in customer support
- Strong communication skills
- Problem-solving abilities
- Experience with CRM tools
Responsibilities
- Handle customer inquiries
- Provide product support
- Resolve issues efficiently
- Collaborate with team members
- Document customer interactions
- Train new customer support staff
- Improve customer satisfaction metrics
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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