Senior Customer Success Manager
TechSurvi Pvt. ltd.
Posted
yesterday
Pune Division, Maharashtra, India
Onsite
INR 50K
Senior Level
Full Time
Sema Summary
The Senior Customer Success Manager at TechSurvi Pvt. ltd. will be responsible for ensuring customer satisfaction and retention in the B2B sector. The role requires strong management skills to lead a team while enhancing customer experiences. Candidates should have a solid background in customer success strategies and proven leadership abilities. The position is full-time and based in Pune, Maharashtra. While specific benefits are not listed, the role offers an opportunity for professional growth in a leading tech firm.
About Company
TechSurvi Pvt. ltd. specializes in developing technology solutions aimed at enhancing customer success in various sectors.
Core Requirements
- Bachelor's degree
- Experience in customer success
- Strong communication skills
- Team management experience
- Strategic thinking
Responsibilities
- Develop customer success strategies
- Lead a team of customer service representatives
- Manage key client accounts
- Analyze customer feedback to improve services
- Coordinate between departments for customer support
- Conduct training sessions for team members
- Monitor customer satisfaction metrics
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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