Senior Customer Service Representative
vOffice Indonesia
Posted
4 weeks ago
Jakarta, Indonesia
Onsite
IDR 6M
Senior Level
Full Time
Sema Summary
As a Senior Customer Service Representative at vOffice Indonesia in Jakarta, you will be responsible for ensuring high-quality service to customers, addressing inquiries, and resolving issues effectively. This role requires advanced communication skills and experience to manage customer relations. You will play a key part in enhancing customer satisfaction and supporting team initiatives. A full-time commitment is expected in an on-site environment, making it essential to thrive in a dynamic setting.
About Company
vOffice Indonesia provides services focused on customer support and virtual office solutions, helping clients streamline their business operations.
Core Requirements
- Strong communication skills
- Customer service experience
- Problem-solving abilities
- Team collaboration
- High school diploma or equivalent
Responsibilities
- Manage customer inquiries and complaints
- Provide accurate product information
- Resolve issues promptly and efficiently
- Document interactions in the system
- Collaborate with team members to improve service
- Train junior staff as necessary
- Assist in developing customer service guidelines
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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