Senior Customer Service
Emerson
Posted
2 days ago
Bengaluru, Karnataka, India
Remote
INR 60K
Senior Level
Full Time
Sema Summary
As a Senior Customer Service representative at Emerson, you will play a key role in supporting our clients with their inquiries and concerns. The ideal candidate should have extensive experience in customer service, demonstrating leadership and problem-solving abilities. This position is hybrid, allowing for both in-office and remote work flexibility. Strong communication skills and a commitment to customer satisfaction are essential. The role may provide benefits such as personal growth opportunities and a collaborative work environment.
About Company
Emerson is a global leader in automation technology and services, providing solutions that optimize industrial operations and enhance customer experiences.
Core Requirements
- Bachelor's degree in a related field
- 5+ years of customer service experience
- Strong communication skills
- Leadership abilities
- Problem-solving skills
Responsibilities
- Manage customer inquiries and complaints
- Provide product information to customers
- Lead a team of customer service representatives
- Develop strategies to improve customer satisfaction
- Train new staff in customer service protocols
- Analyze customer feedback for service improvement
- Collaborate with other departments to resolve issues
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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