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Senior Customer Service Executive
Blue Dart
Posted
4 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 40K

Mid Level

Full Time

Job Categories

Customer Support Service Management Operations

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Sema Summary

The Senior Customer Service Executive at Blue Dart in Bengaluru will be responsible for managing customer inquiries and improving customer satisfaction. The role requires strong communication skills and the ability to handle challenging situations effectively. Candidates should have prior experience in customer service and be able to work in a fast-paced environment. This full-time position does not offer remote work.

About Company

Blue Dart is a leading logistics and express service company in India, known for its reliable and timely delivery solutions.

Core Requirements

Bachelor's degree
3+ years in customer service
Strong communication skills
Problem-solving abilities
Ability to work in a team

Responsibilities

Manage customer inquiries and resolutions
Maintain high customer satisfaction levels
Handle complaints efficiently
Train new staff in customer service protocols
Collaborate with other departments for issue resolution
Document customer interactions
Analyze customer feedback for improvements

Must Have skills

CommunicationProblem-solvingTeamworkCustomer focusTime management

Nice To Have Skills

Data analysisLeadershipSales experience

Tools Knowledge Requried

CRM softwareMicrosoft OfficeHelpdesk tools

Job Keywords

customer serviceexecutiveBengaluruBlue Dartsupport

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