Senior Customer Service Agent
A.P. Moller - Maersk
Posted
3 weeks ago
Ho Chi Minh City
Onsite
VND 10M
Senior Level
Full Time
Sema Summary
As a Senior Customer Service Agent at A.P. Moller - Maersk, you will be responsible for managing customer inquiries and providing outstanding support in the logistics industry. This role requires strong communication skills, problem-solving abilities, and a customer-oriented mindset. Based in Ho Chi Minh City, this full-time position seeks someone with significant experience in customer service. You will work on-site to enhance customer satisfaction and ensure smooth operations.
About Company
A.P. Moller - Maersk is a leading integrated container logistics company, connecting and simplifying trade for customers across the globe.
Core Requirements
- Bachelor's degree in Business or related field
- 5+ years of customer service experience
- Strong communication skills
- Problem-solving abilities
- Experience in logistics or shipping
Responsibilities
- Manage customer inquiries effectively.
- Provide solutions to customer issues.
- Coordinate with logistics teams for service delivery.
- Ensure customer satisfaction metrics are met.
- Implement process improvements.
- Collaborate with team members on best practices.
- Maintain accurate customer records.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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