Senior Customer Care Executive
CaterSpot
Posted
4 weeks ago
Petaling Jaya, Selangor, Malaysia
Remote
MYR 4K
Senior Level
Full Time
Sema Summary
CaterSpot is seeking a Senior Customer Care Executive based in Petaling Jaya, Malaysia, who will manage customer inquiries and provide exceptional service. The ideal candidate should possess significant experience in customer support, demonstrating strong problem-solving skills and the ability to engage with clients effectively. This full-time role offers a hybrid working environment. Responsibilities include handling customer queries, resolving issues, and ensuring customer satisfaction. Flexible hours and potential growth within the company are notable benefits.
About Company
CaterSpot is a customer-centric company dedicated to providing excellent service and solutions in the catering industry.
Core Requirements
- Bachelor's degree
- Customer service experience
- Problem-solving skills
- Communication skills
- Ability to work in a team
Responsibilities
- Manage customer inquiries and provide resolutions.
- Assist customers with product-related questions.
- Document customer feedback for service improvement.
- Collaborate with other departments for issue resolution.
- Train new customer service staff.
- Ensure customer satisfaction and loyalty.
- Participate in service quality improvement initiatives.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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