Senior Customer Advocate
Posted
yesterday
Taguig
Onsite
PHP 50K
Senior Level
Full Time
Sema Summary
As a Senior Customer Advocate at Google, you will play a crucial role in ensuring customer satisfaction and engagement. You will handle complex inquiries and act as a liaison for product support involving certifications. The position requires a senior-level of experience, particularly in tech risk and customer operational roles located in Taguig, Philippines. Excellent communication and problem-solving skills are critical for this role.
About Company
Google is a leading multinational technology company specializing in Internet-related services and products, known for its innovations in search engines, advertising, cloud computing, software, and hardware.
Core Requirements
- Bachelor's degree or equivalent experience
- 5+ years in customer support
- Experience in tech risk management
- Strong communication skills
- Problem-solving abilities
Responsibilities
- Manage complex customer inquiries
- Provide product support for certifications
- Collaborate with cross-functional teams
- Analyze customer feedback
- Develop solutions for operational challenges
- Ensure high customer satisfaction levels
- Report on customer service metrics
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
Similar Jobs
Senior Customs Specialist
DSV
Parañaque, National Capital Region
Senior Associate
CohnReznick
Manila
Senior HR Associate
IOM - UN Migration
Metro Manila
Senior Beauty Advisor
Skintific PH
Pangasinan, Ilocos Region
Senior Project Advisor
Dexis Consulting Group
Manila, National Capital Region, Philippines
Senior Associate Consultant
Aon
Makati
Senior Site Manager
DHL Supply Chain
Calabarzon, Philippines
Senior Analyst
JLL
Taguig, National Capital Region, Philippines
Senior Planner
McCann
National Capital Region, Philippines
Senior Manager
SM Retail
Pasay, National Capital Region
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.