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NTT DATA North America

Senior Associate

NTT DATA North America

Posted

3 weeks ago

Chennai, Tamil Nadu, India

Remote

INR 50K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Senior Associate at NTT DATA North America will be involved in end-user computing, focusing on providing high-level support and managing various computing environments. This role requires experience in IT support and excellent analytical skills. The position is full-time and based in Chennai, India, with the option for a hybrid working model. Candidates should be equipped to handle technical challenges and assist users effectively.

About Company

NTT DATA North America is a global technology services provider focused on IT service management and consulting. Known for its commitment to delivering innovative solutions across various sectors, NTT DATA emphasizes client satisfaction and operational excellence.

Core Requirements

  • Bachelor's degree in IT or related field
  • Experience in end-user support
  • Strong analytical skills
  • Excellent communication skills
  • Ability to manage multiple tasks

Responsibilities

  • Provide technical support to end users
  • Manage IT incidents and requests
  • Perform system analysis and troubleshooting
  • Collaborate with cross-functional teams
  • Maintain documentation for processes
  • Assist in project implementations
  • Ensure compliance with service levels

Must Have skills

IT SupportAnalytical ThinkingCommunicationProblem SolvingTechnical Troubleshooting

Nice To Have Skills

Project ManagementCustomer ServiceData AnalysisTime ManagementTeam Collaboration

Tools Knowledge Requried

ServiceNowJIRAMicrosoft ExcelRemote DesktopActive Directory

Job Keywords

IT SupportEnd User ComputingTechnical SupportData AnalysisProject Management

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