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Senior Associate
McKesson
Posted
2 days ago

Bengaluru, Karnataka, India

Remote

INR 60K

Mid Level

Full Time

Job Categories

Customer Support Success Management Healthcare

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Sema Summary

The Senior Associate - Customer Success at McKesson is responsible for nurturing customer relationships, ensuring satisfaction, and driving engagement. This role requires strong problem-solving skills and the ability to manage multiple projects efficiently. You will be part of a hybrid team, working both remotely and onsite in Bengaluru. Ideal candidates will have a background in customer support, with an emphasis on the healthcare industry. Opportunities for impact and personal growth within a dynamic environment are significant.

About Company

McKesson is a leading healthcare company dedicated to improving patient outcomes by providing innovative healthcare management and distribution solutions. They focus on connecting patients to the healthcare they need through an extensive network.

Core Requirements

Bachelor's degree in a relevant field
Experience in customer success or support
Strong communication skills
Ability to work in a hybrid environment
Problem-solving mindset

Responsibilities

Manage customer accounts to ensure satisfaction
Respond to customer queries and issues promptly
Collaborate with internal teams to improve services
Analyze customer feedback to drive improvements
Develop strategies for customer retention
Assist in onboarding new customers
Provide regular updates and reports on customer engagement

Must Have skills

Customer SuccessCommunicationProblem SolvingTime ManagementProject Management

Nice To Have Skills

Healthcare KnowledgeData AnalysisTeam CollaborationConflict ResolutionCRM Software

Job Keywords

Customer SuccessClient ManagementHealthcareSupportEngagement

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