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Senior Associate
Vena Group
Posted
3 weeks ago

Ilocos Region, Philippines

Onsite

PHP 50K

Mid Level

Full Time

Job Categories

Services Technical Support Customer Associate

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Sema Summary

As a Senior Associate in Technical Services at Vena Group, you'll be responsible for providing top-tier technical support to clients, ensuring their needs are met efficiently. Candidates should possess strong problem-solving skills, excellent communication abilities, and experience in technical customer service. This role is based in the Ilocos Region and is designed for professionals with a solid background in technical support services. This position is full-time and emphasizes teamwork and client satisfaction.

About Company

Vena Group specializes in providing technical services and support to clients across various industries. They are committed to delivering exceptional service and innovative solutions, fostering a collaborative environment.

Core Requirements

Bachelor's degree in a relevant field
3+ years of experience in technical services
Strong analytical skills
Excellent communication skills
Ability to work in a team

Responsibilities

Provide technical support to clients
Resolve client issues effectively
Collaborate with team members
Document technical processes
Train junior staff on technical matters
Assess client requirements and solutions
Maintain client relationships

Must Have skills

Technical supportProblem-solvingClient communicationTeam collaborationAnalytical skills

Nice To Have Skills

Project managementSoftware troubleshootingCustomer relationship managementTime managementMentoring

Tools Knowledge Requried

CRM softwareHelpdesk toolsCollaboration platformsAnalytical softwareDocumentation tools

Job Keywords

technical servicesclient supportproblem-solvingteamworkcommunication

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