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Senior Associate
Changi Airport Group
Posted
3 weeks ago

Changi, East Region, Singapore

Onsite

SGD 5K

Mid Level

Full Time

Job Categories

Management Customer Operations Airport Service

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Sema Summary

Changi Airport Group is seeking a Senior Associate to enhance passenger experience at Changi Airport. The role involves managing customer interactions, ensuring service excellence, and leading a team to overcome operational challenges. Ideal candidates should have experience in customer service and a strong understanding of airport operations. The position is full-time and located onsite in Singapore. Opportunities for career growth and professional development are highlighted.

About Company

Changi Airport Group oversees the operations and development of Changi Airport, known for its excellence in customer service and innovative facilities, aiming to provide a world-class travel experience.

Core Requirements

Bachelor's degree in a related field
Strong customer service skills
Experience in management roles
Operational knowledge of airport systems
Effective communication skills

Responsibilities

Manage daily passenger experience operations.
Lead a team in delivering high-quality service.
Analyze feedback to improve service delivery.
Collaborate with stakeholders to ensure seamless operations.
Train staff on best practices for customer interaction.
Monitor performance metrics and adjust strategies.
Develop initiatives to enhance passenger satisfaction.

Must Have skills

Customer ServiceTeam LeadershipOperational ManagementProblem SolvingCommunication

Nice To Have Skills

Project ManagementData AnalysisConflict ResolutionAdaptabilityDesign Thinking

Tools Knowledge Requried

Database ManagementCustomer Feedback ToolsCommunication PlatformsReporting SoftwareTime Management Software

Job Keywords

Senior AssociateCustomer ExperienceAirport OperationsManagementTeam Leadership

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