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Senior Associate
Razorpay
Posted
4 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 50K

Mid Level

Full Time

Job Categories

Finance Sales Customer Accounts Support

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Sema Summary

As a Senior Associate in Mid Market Accounts at Razorpay, you will be responsible for managing client accounts and providing high-quality customer support. You will work directly with clients to understand their needs and ensure their satisfaction with Razorpay's services. The role requires strong communication and analytical skills, as well as the ability to work collaboratively in a team. This is a full-time position based in Bengaluru, Karnataka.

About Company

Razorpay is a leading financial technology company based in India, providing payment solutions to businesses. Their platform simplifies online payments and provides businesses with tools to manage everything from payment processing to accounting.

Core Requirements

Bachelor's degree
Strong communication skills
Experience in account management
Analytical thinking
Ability to work in a team

Responsibilities

Manage client accounts effectively
Provide excellent customer support
Collaborate with sales teams
Analyze client needs
Develop strategies to improve client satisfaction
Ensure timely resolution of client issues
Conduct regular account reviews

Must Have skills

Communication skillsAnalytical skillsProblem-solving skillsTeamworkAccount management

Nice To Have Skills

Sales experienceTechnical understandingCustomer relationship managementProject managementNegotiation skills

Job Keywords

client managementcustomer supportBengaluruRazorpaymid market accounts

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