Seller Support Specialist
Shopee
Posted
last month
Manila, National Capital Region, Philippines
Onsite
PHP 40K
Mid Level
Full Time
Sema Summary
The Seller Support Specialist ensures the resolution of operational and logistical issues for Fulfillment by Shopee sellers. This role requires strong problem-solving skills and attention to detail in a fast-paced environment.
About Company
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan, providing a secure and fast online shopping experience through strong payment and logistical support.
Core Requirements
- Bachelor’s degree in Business, Logistics, or related field.
- 1–3 years of experience in operations support or logistics.
- Experience with ticketing systems.
- Strong analytical skills with Excel proficiency.
- Excellent communication skills.
Responsibilities
- Resolve operational support tickets related to logistics.
- Track records for Value-Added Services charges.
- Investigate and resolve operational issues.
- Act as liaison between Warehouse and stakeholders.
- Process warehouse claims accurately and timely.
- Ensure compliance with Return-To-Seller processes.
- Identify and document operational bottlenecks.
Must Have skills
Job Keywords
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