Self Pay Specialist
Ventra Health
Posted
last month
Clark Freeport and Special Economic Zone, Central Luzon, Philippines
Onsite
PHP 30K
Junior Level
Full Time
Sema Summary
The Self Pay Specialist will handle outbound and inbound calls to resolve healthcare account balances. The role requires exceptional customer service and communication skills to assist patients with their account inquiries.
About Company
Ventra Health is a business solutions provider specializing in revenue cycle management for healthcare facilities. They partner with various healthcare organizations to improve operational efficiency and patient care.
Core Requirements
- Associate's degree required, Bachelor's degree preferred.
- One year of call center customer service experience.
- Fluency in English.
- Basic knowledge of health insurance coverages.
- Strong interpersonal and time management skills.
Responsibilities
- Drive guarantor collections through outbound calls.
- Provide exceptional customer service to patients.
- Troubleshoot billing inquiries effectively.
- Document encounters and action steps taken.
- Collaborate with internal departments on issues.
- Perform special projects as assigned.
- Explain insurance benefits clearly to patients.
Benifits
- Medical insurance
Must Have skills
Job Keywords
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