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Salesforce Support Engineer
Salesforce
Posted
3 weeks ago

Hyderabad, Telangana, India

Remote

INR 60K

Full Time

Job Categories

Support Engineering Cloud Technology Customer

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Industry

Sema Summary

Join Salesforce as a Salesforce Support Engineer focusing on Industries & Revenue Cloud in Hyderabad. This full-time position offers a hybrid work model, combining remote flexibility with on-site collaboration. Responsibilities will include addressing customer issues, optimizing cloud functionality, and contributing to support documentation. Ideal candidates should have a solid understanding of Salesforce products and a passion for customer support. Compensation is competitive and aligns with industry standards.

About Company

Salesforce is a leading cloud-based software company that specializes in customer relationship management (CRM) and is recognized for its innovative solutions in the cloud technology landscape.

Core Requirements

Understanding Salesforce
Customer support experience
Problem-solving skills
Technical documentation
Bachelor's degree

Responsibilities

Handle customer queries related to Salesforce software.
Troubleshoot and resolve issues with Salesforce products.
Optimize cloud functionalities for clients.
Create and maintain support documentation.
Collaborate with technical teams to resolve complex problems.
Provide training to clients on new features.
Communicate effectively with stakeholders to gather requirements.

Must Have skills

SalesforceCustomer supportProblem-solvingTechnical writingCommunication

Nice To Have Skills

Cloud servicesTeam collaborationCRM softwareTroubleshootingAnalytical skills

Tools Knowledge Requried

SalesforceJiraConfluenceSlackZoom

Job Keywords

SalesforceSupport EngineerCloudCustomer ServiceTechnical Support

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