Retention Manager
Semesteria
Posted
2 weeks ago
Jakarta, Indonesia
Onsite
IDR 10M
Mid Level
Full Time
Sema Summary
The Retention & Telesales Manager will be responsible for developing and executing strategies that enhance customer retention and spearhead telesales operations. This role requires a mid-level manager with experience in sales and customer support to effectively manage a team and improve service delivery. The position is based in Jakarta, Indonesia, and is a full-time opportunity. The candidate will work on analyzing customer feedback and driving sales performance metrics.
About Company
Semesteria is focused on providing innovative solutions for business growth and customer relationship management.
Core Requirements
- Bachelor's degree in Business
- 3 years experience in telesales
- Proven sales record
- Strong communication skills
- Ability to analyze data
Responsibilities
- Develop retention strategies.
- Lead telesales teams.
- Monitor sales metrics.
- Implement training programs.
- Enhance customer service processes.
- Analyze customer feedback.
- Collaborate with marketing teams.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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