Resident Services Assistant
Keppel
Posted
last month
Ho Chi Minh City, Vietnam
Onsite
VND 12M
Junior Level
Full Time
Sema Summary
The Resident Services Assistant is responsible for welcoming guests and ensuring their needs are met during their stay. This role requires excellent communication skills and a commitment to providing high-quality service.
About Company
Keppel is a global asset manager specializing in sustainable urban solutions across various sectors, including real estate. Operating in over 20 countries, they focus on technology-driven solutions for urban living.
Core Requirements
- Graduate in Hospitality Management or Equivalent
- Minimum two years of experience in hotel management
- Proficiency in English and Vietnamese
- Familiarity with Microsoft Office
- Good listening and problem-solving skills
Responsibilities
- Greet and assist arriving guests.
- Perform check-ins and check-outs.
- Answer telephone inquiries promptly.
- Prepare and distribute welcome amenities.
- Escort VIPs to their rooms.
- Resolve guest complaints effectively.
- Log daily activities and communicate needs.
Must Have skills
Job Keywords
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