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Reservation Agent
TP
Posted
2 days ago

Greater Kuala Lumpur

Onsite

MYR 3K

Junior Level

Full Time

Job Categories

Customer Support Travel Service Hospitality

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Sema Summary

The Reservation Agent role requires Mandarin-speaking skills and is based in Greater Kuala Lumpur. The agent will manage customer bookings, provide information on services, and resolve issues promptly. This is a full-time position suited for candidates at a junior level, focusing on excellent customer service and communication skills. No specific experience requirements are listed, making this role ideal for recent graduates or those with basic experience in customer support.

About Company

TP is a company focused on providing exceptional travel and hospitality services, catering to a diverse range of customer needs.

Core Requirements

Mandarin language proficiency
Customer service experience
Strong communication skills
Problem-solving abilities
Basic knowledge of booking systems

Responsibilities

Handle customer bookings and inquiries.
Provide detailed information about services.
Resolve customer issues and complaints.
Assist customers in making travel arrangements.
Maintain accurate records of bookings.
Collaborate with other departments as needed.
Ensure high levels of customer satisfaction.

Must Have skills

Customer serviceMandarinCommunicationProblem-solvingTime management

Nice To Have Skills

MultilingualKnowledge of travel industrySales skillsTeam collaborationAttention to detail

Tools Knowledge Requried

Booking softwareCRM systemsMicrosoft OfficeEmail platforms

Job Keywords

ReservationAgentCustomer ServiceMandarinFull-time

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