Renewals Coordinator
Genfinity
Posted
last month
Makati, National Capital Region, Philippines
Onsite
PHP 50K
Junior Level
Full Time
Sema Summary
The Renewals Coordinator manages the renewal process, ensuring accurate data and timely updates. This role enhances customer satisfaction by facilitating a smooth renewal experience.
About Company
Genfinity specializes in outsourcing and offshoring consulting, helping businesses leverage the capabilities of the Philippine BPM industry.
Core Requirements
- Bachelor’s degree in Business or related field
- At least 1 year of experience in customer service
- Strong Excel skills including advanced formulas
- Proficiency in Google Workspace
- Familiarity with CRM tools
Responsibilities
- Prepare renewal quotes and process changes.
- Track and update contract renewals in CRM.
- Serve as first contact for customer inquiries.
- Triage issues to Renewal Managers as needed.
- Maintain accurate renewal pipelines.
- Ensure compliance with company guidelines.
- Identify gaps and improve workflows.
Must Have skills
Job Keywords
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