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BYD Indonesia

Regional Aftersales Manager

BYD Indonesia

Posted

2 weeks ago

Jakarta Metropolitan Area

Onsite

IDR 12M

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Regional Aftersales Manager at BYD Indonesia will lead the aftersales operations within the Jakarta Metropolitan Area, focusing on enhancing customer satisfaction and service efficiency. The role requires management of service teams, overseeing customer interactions, and ensuring that aftersales targets are met. Candidates should have relevant management experience and be adept at strategic planning and execution. This full-time role requires a mid-level experience and offers opportunities to influence company growth in aftersales.

About Company

BYD Indonesia is part of BYD Company Limited, a global leader in electric vehicles and renewable energy solutions, dedicated to advancing sustainable transportation and technology.

Core Requirements

  • Bachelor's degree in Business or related field
  • 3+ years of management experience
  • Strong knowledge of aftersales processes
  • Proven track record in customer service
  • Ability to lead and motivate teams

Responsibilities

  • Manage aftersales teams to ensure service quality
  • Develop strategies to improve customer satisfaction
  • Oversee warranty and service product offerings
  • Analyze sales and service data for decision making
  • Coordinate with other departments to streamline operations
  • Ensure compliance with company policies and procedures
  • Train staff on new products and services

Must Have skills

LeadershipCustomer ServiceData AnalysisStrategic PlanningTeam Management

Nice To Have Skills

CommunicationProblem SolvingProject ManagementNegotiationSales Strategy

Tools Knowledge Requried

CRM SoftwareData Analytics ToolsOffice SuiteCommunication PlatformsProject Management Software

Job Keywords

aftersalesmanagementcustomer satisfactionteam leadershipoperational efficiency

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