Regional Aftersales Manager
BYD Indonesia
Posted
2 weeks ago
Jakarta Metropolitan Area
Onsite
IDR 12M
Mid Level
Full Time
Sema Summary
The Regional Aftersales Manager at BYD Indonesia will lead the aftersales operations within the Jakarta Metropolitan Area, focusing on enhancing customer satisfaction and service efficiency. The role requires management of service teams, overseeing customer interactions, and ensuring that aftersales targets are met. Candidates should have relevant management experience and be adept at strategic planning and execution. This full-time role requires a mid-level experience and offers opportunities to influence company growth in aftersales.
About Company
BYD Indonesia is part of BYD Company Limited, a global leader in electric vehicles and renewable energy solutions, dedicated to advancing sustainable transportation and technology.
Core Requirements
- Bachelor's degree in Business or related field
- 3+ years of management experience
- Strong knowledge of aftersales processes
- Proven track record in customer service
- Ability to lead and motivate teams
Responsibilities
- Manage aftersales teams to ensure service quality
- Develop strategies to improve customer satisfaction
- Oversee warranty and service product offerings
- Analyze sales and service data for decision making
- Coordinate with other departments to streamline operations
- Ensure compliance with company policies and procedures
- Train staff on new products and services
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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