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Quality Specialist
Eucalyptus
Posted
last month

Makati, National Capital Region, Philippines

Remote

PHP 60K

Mid Level

Full Time

Job Categories

Quality Healthcare Management Support Operations

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Sema Summary

The Quality Specialist ensures high-quality patient support as Eucalyptus scales its operations. This role involves auditing interactions and driving continuous improvement in patient support processes.

About Company

Eucalyptus operates a group of digital healthcare clinics focused on providing high-quality healthcare through technology. They aim to improve patient experiences and outcomes across various health sectors.

Core Requirements

4-5 years in quality control
Customer-centric mindset
Analytical skills
Strong communication skills
Experience in process improvement

Responsibilities

Audit patient support interactions for quality assurance.
Produce weekly QA reports with actionable insights.
Analyze QA results to identify improvement patterns.
Maintain and optimize support workflows.
Design and deliver training for staff.
Collaborate with specialists to improve processes.
Capture and share patient insights with partners.

Benifits

health coverage
vacation leave
sick leave
parental leave
transport allowance

Must Have skills

Quality assuranceData analysisCommunicationCustomer supportProcess improvement

Job Keywords

Quality ControlPatient SupportHealthcareProcess ImprovementCustomer Centric

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