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Quality Specialist
Crawford & Company
Posted
3 weeks ago

Iloilo, Western Visayas, Philippines

Remote

PHP 40K

Mid Level

Full Time

Job Categories

Quality Insurance BPO Management Data

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Sema Summary

The Quality Specialist role entails ensuring compliance with quality assurance procedures and continuous improvement processes within Crawford & Company. The individual will conduct quality audits, develop reporting mechanisms, and collaborate with stakeholders to enhance operational standards. A bachelor's degree and two years of experience in quality assurance within the BPO sector are essential. The position calls for strong analytical abilities and possibly Six Sigma certification. This hybrid full-time role is based in Iloilo, Philippines, with scope for flexibility.

About Company

Crawford & Company is a leading claims management and outsourcing solutions provider, serving clients globally with over 10,000 employees and operations in 70 countries.

Core Requirements

Bachelor's degree
2 years of quality assurance experience
Proficient in data entry
Effective written and visual communication
Experience in Quality Assurance methodologies

Responsibilities

Review compliance with process requirements
Develop quality monitoring tools
Conduct quality audits and evaluations
Collaborate with stakeholders for improvements
Maintain adherence to compliance guidelines
Facilitate calibration sessions for staff
Analyze processes for quality assurance

Must Have skills

Data entryAnalytical skillsQuality AssuranceCommunicationCritical Thinking

Nice To Have Skills

VBA programmingSix Sigma certificationProcess MappingMicrosoft VisioTime Management

Tools Knowledge Requried

Microsoft ExcelMicrosoft WordData Auditing ToolsQuality Management Software

Job Keywords

Quality AssuranceContinuous ImprovementData AnalysisComplianceProcess Improvement

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