Quality Evaluator
Concentrix
Posted
last month
Manila
Onsite
PHP 40K
Mid Level
Full Time
Sema Summary
The Sr. Quality Evaluator monitors and evaluates the quality of healthcare interactions. This role is critical to maintaining high standards in customer support operations.
About Company
Concentrix is a global leader in customer engagement services, providing innovative solutions to empower businesses.
Core Requirements
- Bachelor's degree in a relevant field.
- Experience in quality evaluation.
- Knowledge of healthcare standards.
- Strong analytical skills.
- Excellent communication abilities.
Responsibilities
- Monitor healthcare calls and interactions.
- Evaluate performance against quality metrics.
- Provide actionable feedback to agents.
- Collaborate with training teams for improvement.
- Prepare detailed reports on quality findings.
- Identify trends and areas for improvement.
- Assist in developing quality assurance processes.
Must Have skills
Job Keywords
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