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Quality Assurance Specialist
WOM Finance
Posted
last month

Tangerang, Banten, Indonesia

Onsite

IDR 10M

Mid Level

Full Time

Job Categories

Quality Finance Assurance Telemarketing Training

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Sema Summary

The Quality Assurance Specialist ensures that agents meet quality standards in telecommunications. This role involves analyzing agent performance and recommending improvements.

About Company

WOM Finance, established in 1982, specializes in financing motorcycles and is part of Maybank Group, focusing on consumer and business satisfaction.

Core Requirements

Bachelor's degree in any major
1 year experience in Quality Assurance or similar roles
Strong communication and negotiation skills
Proficiency in MS Office and Google Workspaces
Understanding of finance business processes

Responsibilities

Check the quality of agent communications.
Analyze defects in telemarketing efforts.
Recommend strategies for agent development.
Conduct training sessions for agents.
Monitor agent performance metrics.
Collaborate with management on quality improvements.
Create reports on quality assurance findings.

Must Have skills

Analytical skillsCommunication skillsNegotiation skillsDetail-orientedProficiency in MS OfficeCreative problem-solvingAbility to work under pressure

Job Keywords

Quality AssuranceTelemarketingCommunicationFinanceTraining

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