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Quality Assurance Specialist
Empower
Posted
last month

Taguig, National Capital Region

Onsite

PHP 50K

Mid Level

Full Time

Job Categories

Quality Assurance Finance Management Training

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Sema Summary

The Quality Assurance Specialist monitors and evaluates the quality of phone interactions with representatives and advisors. This role ensures compliance with industry policies and procedures.

About Company

Empower is a financial services company focused on helping individuals achieve financial freedom through innovative solutions. With a history dating back to 1891, Empower continues to prioritize customer service and financial confidence.

Core Requirements

Bachelor’s degree in a related field
Experience in financial services
Excellent verbal and written communication skills
Intermediate Microsoft Office skills
Ability to travel occasionally

Responsibilities

Evaluate calls of representatives and advisors
Provide feedback on call quality
Document and escalate call monitoring issues
Compile month-end reports on call metrics
Collaborate with internal resources for training
Review call evaluation methodologies
Assist with organizing training related projects

Must Have skills

Call evaluationAnalytical skillsMicrosoft Office proficiencyAttention to detailCommunication skills

Job Keywords

Quality AssuranceFinancial ServicesCall MonitoringPerformance EvaluationRegulatory Compliance

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