Quality Assurance Specialist
Salmon Group Ltd
Posted
3 weeks ago
Metro Manila
Remote
PHP 40K
Mid Level
Full Time
Sema Summary
As a Quality Assurance Specialist at Salmon Group Ltd, you will evaluate and enhance customer interactions to guarantee exceptional service and compliance with company standards. Your responsibilities will include monitoring calls, delivering performance evaluations, and conducting data analysis to identify trends and areas for improvement. This full-time position is hybrid, accommodates analytical thinkers with a background in quality assurance or client services, and offers competitive compensation.
About Company
Salmon Group Ltd is a rapidly growing fintech company in the Philippines, aiming to transform the banking landscape and enhance financial services for Filipinos. With a mission to provide better financial products through innovation and customer care, Salmon is committed to financial inclusion and leverages technology for efficient service delivery.
Core Requirements
- Experience in quality assurance or client services
- Strong analytical skills
- Attention to detail
- Excellent communication skills
- Technical proficiency with data tools
Responsibilities
- Monitor recorded client-facing calls
- Assess agent performance using evaluation checklists
- Deliver feedback to team leaders and management
- Analyze data to identify trends and training gaps
- Ensure compliance with company policies and regulations
- Participate in calibration sessions for consistency
- Maintain confidential records of evaluations
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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