Product Support
Semesteria
Posted
2 weeks ago
Malang, East Java
Onsite
IDR 6M
Junior Level
Full Time
Sema Summary
Shipper is seeking a Product Support representative in Malang, East Java. The successful candidate will assist customers with product-related queries and provide technical support. This is a full-time, on-site role ideal for junior professionals looking to start their career in customer service. Candidates should be willing to engage directly with clients and learn quickly. The position offers an opportunity to grow in a dynamic environment.
About Company
Shipper is a logistics company that simplifies shipping through technology, providing customer-focused solutions.
Core Requirements
- Bachelor's degree in a relevant field
- Customer service experience
- Strong communication skills
- Technical proficiency
- Problem-solving abilities
Responsibilities
- Assist customers with product-related inquiries.
- Provide timely technical support.
- Document customer interactions.
- Collaborate with the product team.
- Resolve issues efficiently.
- Manage service tickets.
- Educate customers on product features.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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