Product Support Analyst
FIS
Posted
4 weeks ago
Pune
Remote
INR 60K
Full Time
Sema Summary
The Analyst II, Product Technical Support role at FIS involves providing technical support for products and services in the Pune/Pimpri-Chinchwad area. The position demands strong analytical skills for troubleshooting and resolving customer issues effectively. Candidates should be comfortable working in a hybrid environment and possess a good understanding of technical support processes. The role is suitable for individuals seeking a full-time opportunity with potential for career growth in a dynamic tech company.
About Company
FIS is a global leader in financial services technology, offering solutions that enhance and simplify the payment experience for businesses and consumers alike.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in technical support
- Strong analytical skills
- Good communication abilities
- Ability to work in a hybrid environment
Responsibilities
- Provide technical product support to customers
- Troubleshoot and resolve issues escalated from clients
- Document support procedures and solutions
- Assist in training customers on product features
- Collaborate with engineering teams to improve product quality
- Monitor system performance and report anomalies
- Stay updated on product developments and updates
Must Have skills
Nice To Have Skills
Job Keywords
Similar Jobs
Production Support Analyst
Capgemini
Hyderabad, Telangana, India
Product Analyst
Visa
Bengaluru, Karnataka, India
App Support Analyst
Cognizant
Chennai, Tamil Nadu, India
Senior Product Analyst
Pocket FM
Bengaluru, Karnataka, India
Sales Support Analyst
Deutsche Bank
Mumbai, Maharashtra, India
Product Support Specialist
Sidepanda
Remote
Product Business Analyst
Alois
India
Customer Support Analyst
AVEVA
Hyderabad, Telangana, India
Contact Center Support Analyst
BETSOL
Bengaluru, Karnataka, India
Operational Support Analyst
Capgemini
Pune, Maharashtra
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.