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Process Associate
IBM
Posted
2 weeks ago

Gurgaon, Haryana

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Management Operations Customer Healthcare Support

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Sema Summary

The Process Associate role at IBM involves managing order management processes in the healthcare sector. Candidates will perform various operational tasks, ensure customer satisfaction, and engage in continuous improvement activities. This position is ideal for junior professionals interested in a dynamic work environment. The role is full-time and based on-site in Gurgaon, India. Salary is competitive, aimed at attracting talent in the industry.

About Company

IBM is a global technology and consulting company known for its innovation in business solutions and services.

Core Requirements

Bachelor's degree
Communication skills
Customer service experience
Problem-solving abilities
Knowledge of healthcare operations

Responsibilities

Manage order processing tasks
Ensure customer satisfaction
Collaborate with team members
Maintain accurate records
Identify process improvements
Assist in training new staff
Handle customer inquiries

Must Have skills

CommunicationCustomer serviceProblem-solvingTime managementAttention to detail

Nice To Have Skills

Healthcare knowledgeTeam collaborationAdaptabilityAnalytical skillsMicrosoft Office

Tools Knowledge Requried

CRM softwareMicrosoft OfficeData management toolsCommunication platforms

Job Keywords

Order ManagementHealthcareCustomer SupportIBMProcess Associate

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