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Process Associate
IBM
Posted
2 weeks ago

Gurgaon, Haryana, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Management Health Customer Operations Support

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Sema Summary

IBM is seeking a Process Associate for order management in the healthcare sector located in Gurgaon, India. This full-time role will involve working on-site, focusing on handling customer orders effectively. Ideal candidates should have a foundational understanding of operational processes in health and customer service. A junior-level experience is preferable for this position. Join IBM and be part of a collaborative team.

About Company

IBM is a leading global technology and consulting company that offers a wide range of solutions in the areas of cloud, AI, and systems integration.

Core Requirements

Bachelor's degree
Communication skills
Customer service experience
Problem-solving abilities
Basic computer proficiency

Responsibilities

Manage customer orders
Handle inquiries and support requests
Ensure timely order processing
Collaborate with cross-functional teams
Maintain records and documentation
Assist in resolving customer complaints
Provide reports on order status

Must Have skills

CommunicationProblem-solvingCustomer serviceTeam collaborationAttention to detail

Nice To Have Skills

Technical supportData entryTime managementAdaptabilityAnalytical thinking

Tools Knowledge Requried

CRM softwareMS OfficeEmail communicationOrder management systems

Job Keywords

order managementcustomer servicehealthcareprocess associatefull-time

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