Principal Technical Support Engineer
Palo Alto Networks
Posted
3 weeks ago
Bengaluru East, Karnataka, India
Onsite
INR 80K
Senior Level
Full Time
Sema Summary
The Principal Technical Support Engineer at Palo Alto Networks is a senior role focusing on providing advanced technical support. The position involves diagnosing and resolving complex customer issues, collaborating with engineering teams, and enhancing product functionality. The role requires significant experience in technical support and customer service, specifically within the IT industry. This position is based in Bengaluru East, Karnataka, India and expects a robust expertise in troubleshooting and customer management.
About Company
Palo Alto Networks is a global cybersecurity leader that helps organizations protect themselves against advanced cyber threats and minimize their risk. The company is driven by innovation and sharply focused on specific problems faced in the cybersecurity landscape.
Core Requirements
- Bachelor's degree in Computer Science
- 5+ years of technical support experience
- Expertise in troubleshooting
- Strong problem-solving skills
- Excellent communication abilities
Responsibilities
- Provide advanced technical support to clients
- Diagnose and resolve customer issues
- Collaborate with engineering teams for product improvements
- Document support processes and solutions
- Train junior support staff
- Ensure high levels of customer satisfaction
- Act as a technical resource for escalated issues
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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