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Kenvue

People Support Associate

Kenvue

Posted

4 weeks ago

Taguig

Remote

PHP 30K

Full Time

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Sema Summary

Kenvue is seeking a Bilingual People Support Associate with proficiency in Japanese to join their team in Taguig. The role focuses on providing customer support in a hybrid work environment. Candidates should possess strong communication and problem-solving skills, along with an understanding of support processes. The position is full-time with a competitive salary. This opportunity allows for growth in a dynamic company committed to fostering employee development.

About Company

Kenvue is a forward-thinking company dedicated to providing quality consumer health products and exceptional customer service, fostering a collaborative and inclusive work culture.

Core Requirements

  • Fluency in Japanese and English
  • Customer support experience
  • Strong communication skills
  • Problem-solving abilities
  • Ability to work in a hybrid model

Responsibilities

  • Provide bilingual support to customers
  • Handle inquiries and resolve issues
  • Assist in maintaining customer satisfaction
  • Collaborate with cross-functional teams
  • Document customer interactions
  • Support the onboarding process for new team members
  • Participate in training sessions

Must Have skills

Bilingual communicationCustomer serviceProblem-solvingFlexibilityTeam collaboration

Nice To Have Skills

Knowledge of support toolsConflict resolutionAdaptabilityTime managementCultural awareness

Tools Knowledge Requried

CRM softwareCommunication platformsHelpdesk tools

Job Keywords

BilingualCustomer SupportJapaneseHybridCommunication

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