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Hanuma InfoTech

Pega Support

Hanuma InfoTech

Posted

3 weeks ago

Hyderabad, Telangana, India

Remote

INR 40K

Junior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

We are seeking a Pega Support professional to join our team in Hyderabad. This role involves troubleshooting and resolving Pega-related issues while providing excellent customer support. Ideal candidates should have a basic understanding of Pega systems and related technologies. The position is hybrid and full-time, offering opportunities for growth in a collaborative environment. Training may be provided for specific systems.

About Company

Hanuma InfoTech specializes in providing innovative IT solutions and consulting services, including software support and development.

Core Requirements

  • Basic knowledge of Pega systems
  • Customer service skills
  • Problem-solving abilities
  • Bachelor's degree in relevant field
  • Willingness to learn

Responsibilities

  • Provide troubleshooting support for Pega
  • Assist clients with Pega-related queries
  • Document support tickets accurately
  • Collaborate with technical teams
  • Maintain customer satisfaction
  • Continuously enhance product knowledge
  • Participate in training sessions

Must Have skills

Pega knowledgeCommunication skillsAnalytical skillsTeamworkCustomer support

Nice To Have Skills

Technical writingProject managementTime managementAdaptabilitySalesforce knowledge

Tools Knowledge Requried

PegaJiraConfluenceSlackMS Office

Job Keywords

Pega SupportIT SupportCustomer ServiceTechnical SupportHelpdesk

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