ORM Executive
NoBroker HR
Posted
3 weeks ago
Bengaluru, Karnataka, India
Onsite
INR 30K
Junior Level
Full Time
Sema Summary
The ORM Executive position at NoBroker is a full-time, on-site role based in Bengaluru. Responsibilities include monitoring online platforms for customer feedback, managing negative reviews, and generating sentiment reports. Candidates should possess proficiency in online reputation management, excellent communication skills, and problem-solving abilities. Familiarity with the real estate industry is a plus. The role plays a crucial part in enhancing customer satisfaction and maintaining the company's positive reputation.
About Company
NoBroker.com is India's first and only PropTech unicorn, dedicated to revolutionizing the real estate market by enabling direct connections between property owners and tenants or buyers without the need for brokers. Established in 2014, NoBroker serves millions of customers monthly and has raised significant funding from global investors.
Core Requirements
- Bachelor's degree
- Proficiency in reputation management tools
- Strong written and verbal communication skills
- Analytical and reporting skills
- Problem-solving abilities
Responsibilities
- Monitor online platforms for customer feedback.
- Respond to customer inquiries across social media.
- Manage and mitigate negative reviews.
- Generate reports on customer sentiment.
- Collaborate with internal teams to address concerns.
- Enhance customer satisfaction.
- Maintain the company’s online reputation.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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