Ops Support Executive
NCS Group
Posted
3 weeks ago
Singapore, Singapore
Onsite
SGD 3K
Junior Level
Full Time
Sema Summary
As an Ops Support Executive at NCS Group, you will be responsible for providing operational support in a rotating shift schedule, including both day and night shifts. This role requires 24/7 standby support to ensure smooth operations. Candidates should have strong problem-solving skills, be adaptive to shift requirements, and possess relevant technical support experience.
About Company
NCS Group is a leading technology services provider in Singapore, focusing on integrating innovative solutions with business needs.
Core Requirements
- Bachelor's degree in relevant field
- Strong communication skills
- Ability to work in rotating shifts
- Experience in customer support
- Problem-solving abilities
Responsibilities
- Provide operational support during rotating shifts
- Assist customers with technical issues
- Monitor system performance
- Coordinate with different teams for issue resolution
- Document support processes and solutions
- Ensure customer satisfaction and service quality
- Participate in continuous improvement initiatives
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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