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Operations Team Leader
TELUS Digital
Posted
4 weeks ago

Taguig, National Capital Region, Philippines

Onsite

PHP 50K

Mid Level

Full Time

Job Categories

Operations Leadership Management Customer Support

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Sema Summary

The Operations Team Leader at TELUS Digital will oversee daily operations and ensure optimal performance in the team. This role requires strong leadership and communication skills to manage a diverse group and drive operational excellence. Ideal candidates should possess experience in team management and operational strategies. The position is based in Taguig, Philippines, and offers a full-time employment opportunity with a competitive salary.

About Company

TELUS Digital focuses on delivering exceptional digital experiences and operational efficiencies. The company emphasizes innovation and accessibility in its services.

Core Requirements

Bachelor's degree in a relevant field
Proven experience in operations management
Strong leadership and mentoring abilities
Excellent communication skills
Ability to analyze performance metrics

Responsibilities

Lead and manage operations teams
Develop and implement operational strategies
Monitor team performance and productivity
Ensure quality service delivery
Collaborate with other departments
Facilitate training and development for team members
Handle escalated customer concerns and issues

Must Have skills

LeadershipCommunicationOperations ManagementPerformance AnalysisTeam Development

Nice To Have Skills

Project ManagementCustomer ServiceStrategic PlanningProblem SolvingData Analysis

Job Keywords

operationsleadershipmanagementcustomer serviceteam development

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