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Operations Support Associate
goFLUENT
Posted
2 days ago

Quezon City, National Capital Region, Philippines

Remote

PHP 45K

Junior Level

Full Time

Job Categories

Support Operations Customer Email Service

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Sema Summary

The Operations Support Associate is a hybrid role focused on providing email support to customers. Ideal candidates should have strong communication skills and the ability to resolve issues effectively. This position is full-time and suits junior-level candidates, offering ample opportunities for growth within the organization. Experience in customer service or operations would be beneficial, given the collaborative nature of the role. The job is based in Quezon City, Philippines.

About Company

goFLUENT is a leading provider of language training solutions that helps individuals and corporations enhance their communication skills and boost productivity.

Core Requirements

Strong communication skills
Ability to work in a team
Customer service experience
Email handling proficiency
Problem-solving skills

Responsibilities

Manage email support inquiries
Resolve customer issues efficiently
Collaborate with team members
Maintain communication logs
Escalate unresolved issues to higher management
Provide feedback for process improvements
Assist in training new team members

Must Have skills

CommunicationCustomer ServiceProblem SolvingTeam CollaborationEmail Management

Nice To Have Skills

Proficiency in multiple languagesExperience with CRM tools

Tools Knowledge Requried

Email ClientCRM Software

Job Keywords

OperationsSupportCustomer ServiceEmail SupportHybrid

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