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Operations Supervisor
iQor
Posted
3 weeks ago

Pampanga, Central Luzon, Philippines

Onsite

PHP 30K

Mid Level

Full Time

Job Categories

Management Operations Supervision Customer Service

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Sema Summary

The Operations Supervisor at iQor is responsible for overseeing daily operations, ensuring efficiency and effective service delivery within the organization. This role entails managing a team, achieving performance targets, and improving operational processes. Candidates should have a background in operations management and demonstrate leadership capabilities. The position is full-time based in Pampanga, Philippines, where the supervisor will play a critical role in driving performance and team engagement.

About Company

iQor is a leading provider of customer engagement and technology solutions, committed to delivering outstanding service to enhance customer experiences.

Core Requirements

Bachelor's degree
3+ years of management experience
Strong leadership skills
Excellent communication abilities
Experience in operations management

Responsibilities

Supervise daily operations
Manage and guide team members
Set and monitor performance targets
Ensure quality service delivery
Develop operational processes
Conduct training and development
Prepare reports and analysis

Must Have skills

LeadershipCommunicationOperations managementProblem-solvingTeam management

Nice To Have Skills

Data analysisCustomer serviceTraining skills

Job Keywords

OperationsManagementSupervisorTeam LeadershipPerformance

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