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Operations Manager
Changi Airport Group
Posted
last month

Singapore

Onsite

SGD 5K

Mid Level

Full Time

Job Categories

Operations Management Customer Aviation Services

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Sema Summary

We seek a motivated individual with a strong background in service operations management. The role involves enhancing passenger support and optimizing workforce management.

About Company

Changi Airport Group is the manager of Singapore Changi Airport, known for its operations, air hub development, and commercial activities. It employs over 2,000 staff and has received multiple awards for its operations.

Core Requirements

Good Degree in any discipline.
At least three years of relevant experience.
Good communication and presentation skills.
Proven leadership and people management skills.
Ability to work independently and in teams.

Responsibilities

Foster relationships with stakeholders.
Own key service performance metrics.
Analyze service gaps and develop solutions.
Collaborate to implement service enhancements.
Drive continuous improvement initiatives.
Ensure alignment with strategic objectives.
Support personalized passenger experience.

Must Have skills

Service designService planningLeadershipData visualizationBusiness intelligence tools

Job Keywords

operations managementcustomer experienceservice excellencestakeholder managementcontinuous improvement

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