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Operations Manager
r3 Consultant
Posted
last month

Pune, Maharashtra, India

Onsite

INR 80K

Senior Level

Full Time

Job Categories

Management BPO Recruiting Operations Leadership

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Sema Summary

The Senior Manager Operations will oversee a large team, ensuring operational efficiency and adherence to service level agreements. The role requires strong leadership and communication skills to manage customer relations and team performance.

About Company

r3 Consultant is a leading recruitment firm with over 30 years of experience, focusing on helping organizations achieve their goals through exceptional talent solutions across various sectors.

Core Requirements

Bachelor's degree in any stream.
15+ years of experience in operations management.
Process transition experience preferred.
Proficient in MS Excel, PowerPoint, and Word.
Excellent communication skills.

Responsibilities

Manage day-to-day operations and planning.
Lead and motivate a large team.
Ensure adherence to SLAs for efficiency and quality.
Conduct quarterly staffing calculations.
Handle customer complaints and escalations.
Implement workflow optimization strategies.
Participate in client calls to align expectations.

Benifits

Work-life balance
Flexible working hours
Career growth and learning

Must Have skills

LeadershipOperations ManagementCommunicationProcess ImprovementCustomer ServiceProblem-SolvingTeam Management

Job Keywords

OperationsManagementBPOCustomer ServiceRecruitment

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