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Operations Manager
WNS
Posted
2 weeks ago

Pasig, National Capital Region, Philippines

Onsite

PHP 50K

Mid Level

Full Time

Job Categories

Management Operations Travel Corporate Customer

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Sema Summary

As an Operations Manager for WNS, you will oversee corporate travel accounts, ensuring efficient operations and high customer satisfaction. This role requires strong leadership and management skills, along with experience in travel operations. You will be responsible for streamlining processes, enhancing client relations, and driving team productivity. The position is based in Pasig, Philippines, and offers a full-time employment opportunity. Ideal candidates should have a background in corporate travel management.

About Company

WNS is a leading business process management company that provides various services including travel and customer service operations to clients globally.

Core Requirements

Bachelor's degree
Experience in operations management
Strong leadership skills
Background in corporate travel
Ability to manage teams

Responsibilities

Oversee daily operations of corporate travel accounts
Manage team performance and development
Ensure customer satisfaction and operational excellence
Develop and implement process improvements
Maintain client relationships and address issues
Coordinate with other departments for operational synergy
Analyze performance metrics to drive strategic decisions

Must Have skills

Operations managementLeadershipCustomer serviceProcess improvementTravel industry knowledge

Nice To Have Skills

Data analysisProject managementCommunicationTeam buildingNegotiation

Job Keywords

operationsmanagementtravelcustomer satisfactionleadership

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