Operations Manager
Mashreq
Posted
last month
Bengaluru, Karnataka, India
Onsite
INR 120K
Senior Level
Full Time
Sema Summary
The Senior Manager - Operations is responsible for leading multiple teams to enhance customer onboarding and support activities. This role requires strong problem-solving abilities and a solid understanding of corporate banking operations.
About Company
Mashreq is a leading bank that innovates in banking and financial services. With a diverse team, it aims to provide outstanding customer service and pioneering solutions.
Core Requirements
- Minimum 12 years of experience in banking operations.
- Strong understanding of corporate banking.
- Excellent communication skills.
- Team management experience.
- Knowledge of local and international regulatory requirements.
Responsibilities
- Manage day-to-day operations and planning.
- Drive customer onboarding and maintenance processes.
- Lead change initiatives impacting customer experiences.
- Ensure compliance with service level agreements.
- Optimize productivity and coach team members.
- Document and review operating procedures.
- Engage with stakeholders to drive solutions.
Must Have skills
Job Keywords
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