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Operations Manager
Minor Food
Posted
last month

Bangkok, Bangkok City, Thailand

Onsite

THB 70K

Mid Level

Full Time

Job Categories

Management Operations Food Sales Customer

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Sema Summary

The Operations and Restaurant Excellence Manager oversees the company's operations to achieve 100% customer satisfaction while adhering to established standards. This role requires strong leadership and effective management of both people and processes to optimize performance and profitability.

About Company

Minor Food is one of the largest restaurant operators in the region, managing over 2,200 outlets across multiple brands. With a commitment to employee growth and an entrepreneurial environment, Minor Food encourages innovation and excellence in service.

Core Requirements

Bachelor's degree in Business Administration or related field.
Minimum 8 years of relevant experience.
At least 3 years in a management role.
Proficient in English.
Strong skills in people management and development.

Responsibilities

Ensure execution of operating standards.
Analyze and report on sales and profits weekly.
Develop operating plans and training budgets.
Take employment actions for quality management.
Lead and develop District and Restaurant Managers.
Achieve 100% customer satisfaction.
Design process improvements and digital solutions.

Must Have skills

LeadershipInterpersonal skillsProject managementAnalytical skillsCreativity

Job Keywords

OperationsManagementCustomer SatisfactionSales GrowthFood and Beverage

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