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TELUS Digital Philippines

Operations CSR

TELUS Digital Philippines

Posted

2 days ago

Taguig, National Capital Region, Philippines

Onsite

PHP 20K

Junior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

As an Operations CSR at TELUS Digital Philippines, you will be responsible for handling customer service operations on-site in Taguig. The role involves providing excellent customer support and solving customer queries effectively. It is a full-time position suited for candidates at a junior level, with skills in communication and problem-solving essential for success. A competitive salary of PHP20,000 is offered alongside potential growth opportunities in a supportive work environment.

About Company

TELUS Digital Philippines is part of TELUS International, focusing on delivering superior digital experiences and customer service solutions. The company values innovation and excellence in service delivery.

Core Requirements

  • High school diploma
  • Customer service experience
  • Strong communication skills
  • Ability to resolve issues
  • Basic computer skills

Responsibilities

  • Handle customer inquiries
  • Provide product information
  • Resolve customer issues
  • Document customer interactions
  • Assist with service upgrades
  • Maintain customer satisfaction
  • Collaborate with team members

Must Have skills

CommunicationProblem-solvingTime managementTechnical supportMultitasking

Nice To Have Skills

Sales experienceTeam collaborationCustomer relationship managementFlexibilityAdaptability

Tools Knowledge Requried

CRM softwareEmailChat support toolsMS OfficeTicketing systems

Job Keywords

Customer ServiceSupportOperationsCSRCommunication

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